Frequently Asked Questions (FAQ)

• Why Should I Buy Your Product?

At Sabun Co., we create 100% handcrafted natural soap bars, with natural ingredients in a responsible manner to our planet. We use BOPP (Biaxially Oriented Polypropylene Packaging) for our soap bars that are made with natural ingredients.

• What Is The Return Policy?

Due to the nature of our products, we are unable to accept returns, however, if there is something wrong with your items, we will be more than happy to assist you and offer a full or a partial refund.

• What Are The Shipping Options?

Currently, we offer UPS ground and USPS Priority..

• What Are The International Taxes, Duties And Fees That I Have To Pay?

All international taxes, duties and fees are our customer’s responsibility as they all change from country to country. You need to check with your local authorities to find out what you might be charged.

• When Will I Receive My Order?

We process all orders in 1 business day. If you placed an order on a weekend, we will process it the following business day. Based on your location, it might take up to 10 business days for you to receive your order. You will receive an e-mail once you place your order with a link to track your order, you may track the details anytime through the tracking system.

• What Would I Do If I Never Received My Order?

Please contact us with your order information, so we can investigate what went wrong and fix it as soon as possible. 

• What Do I Do If I Receive A Defective Order?

All orders are shipped in a safe and environmentally responsible manner. If your order gets damaged during transit, please contact us immediately so we can address the issue.

• How Do I Make Changes To An Order I’ve Already Placed?

We normally don’t accept order cancellations or changes once an order has been processed. If you have a question about your order, please contact us and we will do our very best to accommodate your requests.

• Where Are You Located?

We do not have a physical store (yet), our warehouse is located in Canoga Park, California.

• How Do I Contact Your Company If My Question Isn’t Answered Here?

Please contact us directly here.